A passenger who recently flew with American Airlines claims she felt extremely "unsafe" and alleged her flight to Texas was nearly "completely full" - but American Airlines is now saying that wasn't exactly the case.
"On flights through May 31, American will limit the number of passengers on each aircraft", they said.
In a general set of guidelines for passengers and stakeholders issued by the Ministry of Civil Aviation, the Centre said: "On the day of commencement, limited operations (about l/3rd) would be permitted".
The civil aviation ministry also said passengers who are not allowed to travel due to their health or age should be allowed to change their date of travel without a penalty.
There do not appear to be any empty seats captured in the footage, and some passengers, including a man behind her, were seen without face masks.More news: Track and trace trial 'goes live today'
Airport spokeswoman Vikkie Calderon said passenger traffic in April and from mid-March was down between about 93% and 95% compared to the same time previous year - and that the national average is down between 95% and 97%.
Passengers will have to update their Aarogya Setu App status to declare they are free of any COVID-19 symptom.
"Further augmentation of flights will be done in a calibrated manner". In the next four days, the terminal battered by cyclone Amphan has to be repaired and made fit to resume operations as domestic flights that had been grounded for two months take off again on Monday.
"No physical check-in at airport counters would be done".
As for passengers, those who are more vulnerable to contracting COVID-19, such as pregnant women, elderly persons, patients suffering from other severe health issues, have been advised against travelling.More news: Nepal claims Indian territory in new map, New Delhi responds
As domestic flight services resume on May 25 with one-third of capacity, it will not allow people staying in containment zones to board a flight as they will not be eligible for travel.
On the Delhi-Mumbai route, the lower limit will be Rs 3500 and the upper limit for flight fare would be Rs 10,000.
State governments and administrations have to ensure public transport and private taxis for passengers and airline crew.
The company said in a separate statement to Storyful in response to the video of the crowded plane that 28 seats on the flight that Gonzalez was a passenger on were not occupied.More news: Michael Cohen: Prison release for ex-Trump lawyer over virus