Compared to most hardware companies, Sonos has done an admirable job of keeping its speakers up to date, regularly shipping updates to its various products.
This will ensure that other products they might own continue to receive updates while the older devices remain undisturbed.
The devices slated to lose support include "original Zone Players, Connect, and Connect:Amp (launched in 2006; includes versions sold until 2015), first-generation Play:5 (launched 2009), CR200 (launched 2009), and Bridge (launched 2007)".
A Sonos representative said the company had heard the negative comments about its recycling program and that customers can now leave the "recycled" item in a local e-cycling depot or send it to Sonos at the company's cost. Sonos customer and journalist Kirk McElhearn wrote on Twitter that while it's expected that eventually old hardware will stop receiving updates, Sonos's decision to apply the policy to new speakers "is the stuff of class action lawsuits".More news: First phase of Meng Wanzhou extradition hearing to conclude today
"Through all this transformation, we have continued to deliver new functions through software updates ..." Sonos says recycle mode helps obvious a tool of user recordsdata and "protects unsuspecting other folks from shopping legacy products which are impending the tip of their vital life". "However, we've now come to a point where some of the oldest products have been stretched to their technical limits in terms of memory and processing power".
Owners of affected Sonos products now have two options.
The company encourages users to bring their old speakers to a certified e-recycling facility or it's also offering to pay for customers to ship their products back to the company where it will dispose of them responsibly.
Sonos says it can continue to use its hardware, again, despite not receiving updates, it will continue to work, or redeem it, using the Trade Up program announced a year ago. The company also says that it'll offer a way for people who have both these legacy products as well as newer ones a way to "split" the system so that current speakers can take advantage of software updates and new features, though we don't have the full details on how that'll work just yet.More news: Newcastle in talks to sell to Saudi Arabia's sovereign-wealth fund
- Simon George (@simonioramone) January 21, 2020well apparently @sonos has just decided it did not want its existing customers to buy new speakers ever again. all with a simple email. You can always go to your Sonos.com account and check in the system tab to see if your device is one of those that will be losing support. As part of this, you'll put your old device (s) into "Recycle Mode", which wipes all data after 21 days (or immediately, if you prefer) and renders them unusable.
Sonos announced today that it will be ending support for some legacy hardware later on this year.
Sonos finds itself in a hard situation here. Many do. On the other hand, if Sonos had fitted those earlier devices with more powerful processors and extra flash memory, the prices, then, would have been far higher - and may have deterred buyers and adoption.
Sonos tells me that origin in Might possibly, this can introduce a reach for customers who must include the utilization of their legacy hardware to separate those used products from their critical Sonos blueprint.More news: Jim Lehrer of the 'MacNeil-Lehrer Report' dies at 85
By not following the instructions provided by Sonos will make the overall Sonos System unable to receive software updates.