Wells Fargo still will not say whether an incident at a Wells Fargo server facility in Shoreview, Minnesota the same day was connected to the company's widespread online banking and mobile app problems.
Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years.
"My direct deposit is in my account".
The company issued statements via Twitter Thursday after widespread complaints that customers could not access their accounts through online banking and apps, and that their debit cards were not working.More news: Nitties equals world record at Vic Open
On February 7, Wells Fargo officially confirmed the outage of its mobile application and ATMs, apologizing to its customers. "While we restored operations throughout the day and continue to address customer concerns, our recovery from these issues was not as rapid as we or our customers would have expected".
"I feel they've been transparent about it, but at the same time, I want to get paid as well. I run a side business, and I rely on direct deposits", Dawe's said.
Other customers said they weren't at all impacted by the issues.
"With all the fraud going on and the amount we were transferring [ it] was pretty large", said Ryan.More news: Rising conservative activist Candace Owens criticized over Hitler comments
"When he went to transfer, and we couldn't believe we were like, 'Oh my gosh, what if they cashed the check and the money is not in that account?'" said Dawn.
Wells Fargo stressed that the problems with its electronic services were not due to a cyberattack of any kind.
Customers have even reported erroneous fees on their statements, and some are threatening to take their accounts to new banks.
"Just more information for their customers and when am I going to be able to make a payment, is it going to negatively affect my credit score and all that".More news: Recent Match Report - New Zealand vs India 2nd T20I 2019
In a release late Friday morning, the bank said it would extend hours at all 5,500 branches by one hour Friday, Feb. 8 and Saturday, Feb. 9 (if the branch would regularly be open on Saturdays).