They have contacted TUI for an explanation as to why the family were left sitting on the floor.
A family were forced to sit on the floor of a plane for a two-hour flight after being told their seats did not exist.
However, Mrs Taylor said that she "got short shrift" from the airline when she personally complained immediately after the incident, despite having photographs of what had happened.
"We went straight to the front and we were very excited the fact we had managed to sit together".
They searched for their seats but to no avail.More news: Terence Crawford set to face Amir Khan in April
When the plane took off, Taylor's 10-year-old daughter took the one seat that was available on the plane, and her parents sat in crew seats.
"We all just looked at each other As if to say where's our seats gone?"
However, once the plane was in the air, the attendants needed access to the food and duty-free goods which were stored behind those seats. They were joined by Brooke as she did not want to sit alone.
But despite the efforts of staff to minimize their discomfort, the family still spent the flight on the floor.
The family, from Alcester, Warwickshire, had paid £1,300 and were flying from Mahon in Menorca to Birmingham with TUI airlines. A spokesperson explained to Newsweek that the mix-up was caused by a "last-minute aircraft change" that meant the seats which family were originally assigned "were unavailable as the alternative aircraft had a different seating configuration".More news: Silva praises Everton's 'personality and character' during Bournemouth victory
The company also offered a full refund for the family's £1,300 flights.
A spokesman for TUI said: "We are sorry to hear about Mr Taylor and his family's experience with us".
The family raised the issue with BBC One programme Rip Off Britain: Holiday.
They turned down the option of a later flight and opted for the row with missing seats.
The Civil Aviation Authority is looking into the matter.More news: Cameron church celebrates safe return of Jayme Closs