Customers check out using Apple Pay, Google Pay or a traditional debit or credit card.
When asked if 7-Eleven has plans to adopt Amazon Go-like computer vision and AI technology to be totally cashier-less and without consumers even having to scan product barcodes, Singh said that's not the priority now. 7-Eleven's scan-and-pay option will allow customers to ring up Slurpees and snacks without waiting in line. It also connects with the 7Rewards loyalty program, so customers can find out about deals and promotions. As of now, cashiers are still present at 7-Elevens and still have to handle hot food items and items like alcohol that require ID to purchase.More news: Driver Charged in Death of Actress' Toddler Kills Herself
"We want to provide customers the convenience of choice and a great experience however they want to shop with us", Gurmeet Singh, chief digital officer and chief information officer at 7-Eleven, told the AI & IoT Daily. About 50% of the USA population lives within one mile of a 7-Eleven, the company said. Once a customer pays, they scan the QR code appearing on the Scan & Pay station screen and go. Users have to scan a smartphone application to make an entry in the store.
7-Eleven (SVNDF) has around 11,800 stores in North America, and it plans to expand scan-and-pay to more stores. More than 60 percent of stores are franchised. Amazon is building out its line of Amazon Go stores and Sam's Club opened its first cashierless store last week.More news: Sane laughs off talk of switch to United
With consumers' increasingly on-the-go lifestyles and growing demand for products and services that save them time, convenience stores and other smaller-format stores count among bright spots in the brick-and-mortar sector.
"This is 7-Eleven's play at amplifying convenience", said Catherine Lang, an analyst at Kantar Consulting who researches discount and convenience stores. Most of these respondents only bought one or two items, demonstrating that this "scan-and-go" technology could be helpful for quick trips.More news: Angry Anderson's son killed in attack in Sydney's northern beaches