The couple had called the Uber to take them from Gowanus to the East Village, and it was just over the Manhattan Bridge when they say the incident began.
The couple was travelling through NY when they claim El Boutari saw them sharing a moment and stopped his auto before forcing them out and calling the women "disrespectful".
Iovine refuted El Boutari's recollection of the incident, telling the Daily News that "we would never disrespect someone else's auto in such manner and we always handle ourselves appropriately in public". "There is a list of circumstances that are grounds for refusing service to a passenger, and what happened is most definitely not among them", TLC spokesman Allan Fromberg said.
In the footage, Mr El Boutari says that kissing in an Uber is illegal - adding: "I don't want to argue with you, just get out of my auto".
During the altercation, when Pichl started recording the scene, "he grabbed Emma's arm to try to get her to stop", Iovine said.
Video footage shows the unidentified driver opening the door to the backseat as Iovine asks him why they're being thrown out. "My girlfriend started laughing", Iovine told the tabloid.
"This is an open society and Uber is a platform that is available to anybody regardless of your background, your orientation, and that is sacred to us", Khosrowshahi said.More news: Indian PM Modi shares fitness video on social media
The New York Taxi and Limousine Commission condemned the driver's behavior as "blatantly discriminatory" and "repugnant".
The driver says: "It's illegal".
Uber has apologised to the women and withdrawn Mr Boutari's licence saying it doesn't tolerate discrimination.
"Get off of her phone".
Elbotari said Iovine is only telling half the story.
"It's my own auto". Elbotari said that he would do the same for a straight couple, but admitted that he has less tolerance for a same-sex couple. "They reportedly have been refunded the cost of the $22 ride".
A spokesperson for Uber said the company had reached out to the rider about her experience.More news: Toyota Motor to invest US$1 billion in ride-hailing firm Grab
The 26-year-old also filed a complaint with the city's Human Right's Commission.
Iovine told the Daily News they didn't behave inappropriately.
'We are investigating and will take appropriate action'.
'Obviously, he's homophobic. I was very surprised. I haven't experienced homophobic behaviour in the city.
'We live in this bubble and think this can't happen here in New York City.
To make matters worse, she said, the incident took place during a month dedicated to celebrating sexual diversity.
"It was a really awful experience", she said, "and ironically occurred on a bright sunny day during pride month in NYC".More news: Woman Searches For 50 Relatives Buried By Guatemala Volcano