Starting immediately, customers with assault claims against Uber drivers will no longer be forced to pursue their cases through arbitration.
"We have learned it's important to give sexual assault and harassment survivors control of how they pursue their claims", he said. "They will be free to tell their story wherever and however they see fit".
Uber, which has faced a number of claims involving sexual assault or misconduct, said in a statement it "will no longer require mandatory arbitration for individual claims of sexual assault or sexual harassment by Uber riders, drivers or employees".More news: Health officials say record number of Californians diagnosed with STDs past year
According to some media reports, Uber was accused of trying to force women who say they were sexually assaulted by drivers to resolve their claims behind closed doors rather than in the courts, a move that critics say silences victims and shields the company from public scrutiny. "I want to thank (CNN) for the reporting that you've done on this issue".
Former Uber engineer Susan Fowler - who was instrumental in highlighting internal problems with sexual harassment and sexism at Uber when she blogged about her experiences at the company a year ago - also urged CEO Dara Khosrowshahi to end the policy. To do so, it will develop a common taxonomy for how to classify sexual harassment and assault reports, which it plans to also make available to other companies.
Uber is now facing a class action lawsuit in the United States for poor driver vetting that has led to a series of sexual harassment incidents, including rape.
However, in the end, Uber has decided it will go ahead and publish data. Now those who agree to settlements will not be required to sign confidentiality agreements.More news: Aston Villa ex-defender Jlloyd Samuel dies at 37 in traffic accident
"It's one step toward making a change, but just bringing the issue into the open doesn't solve the problem", Christensen told Reuters.
Following CNN's investigation and the letter, Senator Richard Blumenthal, a Democrat from CT, challenged Uber's use of forced arbitration and in a letter to CEO Dara Khosrowshahi "respectfully requested" the company end the practice.
Lyft announced its new stance Tuesday, a few hours after Uber announced the same shift as part of its efforts to turn over a new leaf after a wave of revelations and allegations about its bad behavior.More news: Netflix, ESPN Films to produce Michael Jordan docuseries